What You Need to Know Before You Get Started
If you purchased an individual film, you will receive a voucher number, which you should enter under Ticket Holders on the Watch Portal page. If you purchased a two-film pass, go to the Pass/Member Login section of the Watch Portal page and enter the email address you used when you purchased the pass, as well as the password you created. (You will not receive a voucher number if you purchased a pass.) Alternatively, you can click here and click on Launch Film for the film you wish to see.
What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button (
) in the bottom right-hand side of the player.
Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.
Can I start watching a film on one device and then switch to a different one?
Once you start watching a film on a particular device you will not be able to pause/stop and continue watching the film on a different device.
What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
Why do I see a black screen if I am watching content with AirPay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.
Why do I see a black screen after the pre-roll if I am casting to Chromecast?
Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.
Can I buy tickets on one device and watch from a different device?
For easier access to the film, the streaming company recommends you purchase tickets from the same device on which you’ll be watching the film.
Can I stream a film on my TV even if it’s not a “smart” TV?
As an online film series, Always on Sunday on Demand was designed for viewing on laptops, phones or tablets. If you prefer to watch on TV, however, you can use Chromecast or the Roku TV or Apple TV apps and select the Hellenic Film Society app on these platforms. If you don’t have Roku TV or Apple TV or Chromecast and you wish to watch our films on your TV, we recommend using an HDMI cable to connect your laptop/computer to your TV set, then select the HDMI option on your TV to begin watching.
I’m still having trouble watching my film. Help!
Please send an email explaining your problem to help@hellenicfilmusa.org. We will get back to you as soon as possible.